In short
- Only run checks on tenants you are authorised to assess.
- Reports are point-in-time technical checks, not insurance, legal or compliance advice.
- A 14-day free trial, then a paid plan priced by the number of clients you manage.
1. The agreement
These terms are an agreement between Inputiv LLP, a limited liability partnership registered in India (LLPIN ACG-0686) with its registered office at 106, Rajat Sankul, Wing No. 5, S T Stand, Ganeshpeth, Nagpur, Maharashtra 440018, India ("we", "us"), and the business that creates an MSPSnaps account ("you").
By creating an account or running a check, you accept these terms on behalf of your business and confirm you have authority to do so. Our privacy policy explains how we handle personal data.
MSPSnaps is for businesses, mainly managed service providers ("MSPs"). It is not for consumers or anyone under 18.
2. Your account and acceptable use
You are responsible for your account, for keeping sign-in details safe, and for everything done under it. Tell us straight away at hello@mspsnaps.com if you think someone has misused it.
You must not run a check on any tenant you are not authorised to assess; try to break, overload, probe or get around the security of MSPSnaps, except through our responsible disclosure process; copy, reverse engineer or resell MSPSnaps, or use it to build a competing product; or use MSPSnaps or its reports to break any law, or to mislead an insurer, a client or anyone else.
3. Your clients' tenants
Before you run a check on a client's Microsoft 365 tenant, or on the client's data in your Autotask or NinjaOne, you confirm that you have your client's permission to assess it and, for Microsoft 365, that a Global Administrator of that tenant approves MSPSnaps' read-only access. You are responsible for that permission.
For data read from a client's tenant, you decide which tenants are checked and who sees each report. We process that data only to run checks and produce reports for you, as your data processor. You remain responsible to your client for it.
We will use it only to provide MSPSnaps to you, and never sell it, use it for advertising, or use it to train AI; share it only with the providers listed in our privacy policy, and tell you before adding a new one; protect it with reasonable security, including encryption in transit and at rest; keep reports for 90 days, or longer if you choose to keep them, and delete them straight away when you select "Delete now"; and tell you without undue delay if a breach affects it.
A separate data processing agreement is available on request at hello@mspsnaps.com.
4. Reports are not advice
Each report is a point-in-time technical check of what the connected systems (Microsoft 365, Autotask or NinjaOne) show at the moment of the scan. It is not insurance, legal, compliance or security certification advice, and it never says whether a business is insurable, compliant or secure.
Answers given on an insurance application are the applicant's own responsibility. Controls a report does not check, such as backups, endpoint protection and training in the Cyber Insurance Readiness Check, are listed in that report as "Not covered" and should not be presented as checked. Settings can change after the scan, so re-check before relying on a report for a decision.
5. Free trial, fees and billing
New accounts start with a 14-day free trial with access to every feature. Features may change as we improve MSPSnaps, and we will try to give notice before removing a feature you rely on.
To keep using MSPSnaps after the trial, you need a paid plan. Nothing is charged unless you choose one.
Each plan's price and client limit are shown on our pricing page. We will email you at least 30 days before we change the price of your plan.
Paid plans are billed monthly or yearly in advance, in US dollars, with any taxes added as required. Fees already paid are not refundable, except where the law requires.
6. Intellectual property and your branding
We own MSPSnaps, including its software, checks, report design and content. We give you a limited, non-exclusive, non-transferable right to use it for your business while your account is open.
You own your logo, brand and client relationships, and you let us use your logo and colours only to brand your reports. You may share reports with your clients and charge them for your services. Reports carry only your brand; MSPSnaps does not add its own branding to them.
If you send us feedback or ideas, we may use them without owing you anything.
7. Suspension and termination
You can close your account at any time from your account settings or by emailing hello@mspsnaps.com.
We may suspend or close your account if you break these terms, if your use puts other customers or tenants at risk, or if the law requires it. Where we reasonably can, we will warn you first and give you a chance to fix the problem.
When an account closes, its reports and share links stop working and are deleted, and we delete account data within 30 days, except where the law requires us to keep it. Your clients can remove MSPSnaps from their tenants at any time by deleting its app entry in Microsoft Entra, and you can end Autotask or NinjaOne access by revoking the connection or deleting its API user or client. Sections 3, 4, 6, 8 and 9 continue after the account closes.
8. Disclaimers, liability and indemnity
MSPSnaps is provided "as is" and "as available". To the extent the law allows, we make no promise that it will be uninterrupted or error-free, or that a report will find every gap.
To the extent the law allows, neither of us is liable for indirect or consequential loss, including lost profits, lost business, insurance claims or premiums, or loss of data. Our total liability under these terms is limited to the fees you paid us in the 12 months before the claim, or US$100 if you have paid nothing. These limits do not apply to fraud, or to anything else the law does not allow to be limited.
You will compensate us for claims by your clients or others that arise from you running a check on a tenant you were not authorised to assess, or from how you use or present a report.
9. Law, disputes, changes and contact
These terms are governed by the laws of India. We will first try to settle any dispute by talking for at least 30 days. If that fails, it will be settled by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator seated in Nagpur, Maharashtra, India, in English. Subject to that, the courts at Nagpur, Maharashtra have exclusive jurisdiction.
We may update these terms. We will email account holders at least 30 days before a material change takes effect, and continuing to use MSPSnaps after that date means you accept it.
You may not transfer your account without our written consent. If any part of these terms is found unenforceable, the rest still applies. These terms, the privacy policy and any order form or data processing agreement we sign are the whole agreement between us.
Contact: hello@mspsnaps.com · Inputiv LLP, 106, Rajat Sankul, Wing No. 5, S T Stand, Ganeshpeth, Nagpur, Maharashtra 440018, India.